Whitepapers
Why Context is Important
By Melanie Rodney PhD.
It seems that the marketing folks are catching on to
what we have known for years – understanding people’s behaviours
and the context in which they use a service or product is much more
predictive of outcomes than knowing their demographics or psychographic profiles.
Download: Why
Context is Important (PDF, 102kb)
Designing a Government Intranet User Experience
by Ron Gagnier
Does the government organization you work for require an intranet
overhaul? How to tell?
- Is it difficult to find even simple information on your intranet?
- Is the information out of date by 6 months, 1 year, more than 1 year?
- Does the search engine return small sets of meaningful search results?
- Is information broken up into meaningful categories that can be browsed easily?
Download: Designing a Government Intranet User Experience (PDF, 297kb)
Creating the Intelligent Interface: Why Wouldn't You Do This?
by Sue Hardman
Imagine a concept where you could create a seductive user interface
not only at the front
of your technology products, but through all aspects of your technology
- delivery across
your company or organization. If there was a better way... would
you use it? If there was a
way you could reduce the customer-reception risk to virtually zero..
would you use it? If
you could find a way to reverse engineer your customers exact expectations
into the
interface of your products and the interaction layers of your company..
would this not
make sense? Today’s interface layers present an opportunity to layer
conversation
between you and your user.
Download: Creating
the Intelligent Interface: Why Wouldn't You Do This? (PDF, 133kb)
User Centered Design of Medical Devices: Managing Use Related Hazards
by
Ron Gagnier
In no other industry does the user experience play as important a
role as in the health care industry. Products in a medical environment
need to be durable, easy to sanitize, but most of all they need to be easy
to read, understand, set, maintain, and calibrate within the environment they
are used. The environment is important to consider as there may be variations
in light intensity, temperature, ambient noise, tactical sensory changes,
and cognitive loads that must be accounted for during use of the product.
Download: User
Centered Design of Medical Devices: Managing Use Related Hazards (PDF,
202kb)
