Usability of Operations, Administration and Management (OAM) Software
Improving Uptime for Mission-Critical Networks
When
a critical network suffers an outage, poor performance or underutilization,
the costs can be enormous. Operators of telecommunications, hydro, and oil
and gas networks depend on operations, accounting and management
(OAM) software to effectively maintain their infrastructures. But complicated
multi-vendor OAM environments can impede a network operation center's
(NOC) effectiveness and efficiency.
With extensive experience in our proven DAViD methodology as well as all aspects of network operations environments, our experts work with network owners, operators and vendors to ensure that OAM software effectively and efficiently manages faults, configuration and performance. We have designed network management software interfaces that:
- Reduce configuration errors and speed operations processes by automating network discovery, configuration and subscription procedures.
- Enable NOCs to efficiently manage numerous software packages across multiple network nodes and manufacturers.
- Better visualize network data to speed the accuracy and response of network troubleshooting and fault management.
- More effectively provision network assets to provide a clear and accurate view of asset utilization.
Network owners and vendors benefit from our first-hand experience working in the field with operations personnel, balancing their needs with business goals and technology parameters. We have helped improve OAM workflows and the effectiveness of network software and hardware through improved user interfaces. Our human interaction engineering, research and design expertise help to:
- Minimize network errors and reduce the impact of faults when they do occur.
- Reduce the total cost of network ownership through reduced human error and more efficient OAM workflows.
- Improve the brand image of network equipment through usable OAM interfaces.
Our Telecom Expertise
- VOIP UI Design Case Study
- OAM NMS UI Design Case Study
- Optical LH Product Design Case Study
- OAM Web Application Case Study
- User Interface Design for VOIP phone (Nimcat Networks)
- Customer Support Web Site
Selected Telecom Clients
- Alcatel
- iotum
- Nakina Systems
- Nimcat Networks
- Nortel Networks
- Spotwave Wireless
- Syndesis
- Tatara Systems
- Versatel Networks
- Validian