Usability of VoIP Telephony
Ensuring Seamless User Transition to VoIP Products and Applications
While a business may recognize the value of IP telephony and voice over
IP (VOIP) products, most business users simply want basic phone functionality.
Ensuring the adoption of a VOIP system requires that the interface
is designed to enhance the user experience, whether that experience
is with an IP phone, a softphone, or a web-based configuration interface.
Highly experienced in applying our proven DAViD methodology to provide user experience and interaction testing and design for all of these interfaces, our experts understand what is required to ensure that users transition seamlessly to IP telephony. We are adept at designing a compelling user experience consistently across VoIP hardware and software, while also taking full advantage of the unique context of use for a set-based, screen-based or web-based user interface.
VoIP solution providers also benefit from our
experience designing interfaces for display on IP sets from all major
manufacturers, including Siemens, Intertel, Nortel, Aastra and Mitel. In fact,
we have created interaction models that ensure a company's interface is consistent
across a portfolio of products. Our user experience research, testing
and design services help IP telephony product designers to:
- Win market mindshare through a consistent brand across a complete VOIP product portfolio.
- Map the design of software or hardware to the user's conceptualization of how to complete a telephony task.
- Maximize the inherent strengths of different user interfaces within the VOIP portfolio, including phone sets, softphones and the web.
- Attain faster time to market by ensuring that VOIP products and applications allow users to transition seamlessly from traditional telephony.
For more information about how you can engage with us on your current or planned VOIP product, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Our Telecom Expertise
- VOIP UI Design Case Study
- OAM NMS UI Design Case Study
- Optical LH Product Design Case Study
- OAM Web Application Case Study
- User Interface Design for VOIP phone (Nimcat Networks)
- Customer Support Web Site
Selected Telecom Clients
- Alcatel
- iotum
- Nakina Systems
- Nimcat Networks
- Nortel Networks
- Spotwave Wireless
- Syndesis
- Tatara Systems
- Versatel Networks
- Validian