Prevent Outages in Telecom Networks
Ensuring Usability During the Installation of Voice and Data Networks
Complex
network element installation procedures can increase total cost of
ownership (TCO) and eat into channels' sales margins. To reduce the
frequency of trouble tickets and no-fault-found (NFF) returns, network hardware
and software must be easy to install correctly - the first time.
With extensive experience in all aspects of the telecom operations environment, our user interaction experts provide in-field analysis to identify and correct problematic aspects of the installation process for voice and data hardware and software. We have worked with voice and data equipment vendors and owners to:
- Automate many aspects of the installation process.
- Create network upgrade software tools.
- Observe and analyze the installation process and prioritize a range of solutions to installation errors and misunderstandings.
- Identify problems or risks inherent in the installation environment and recommend ways to minimize their impact on network operations.
Telecom clients benefit from our wide range of experience with all types of network equipment, customers and environments. We are adept at balancing the needs of the business, technology and operations personnel. Our human interaction engineering, user interaction research, user interaction testing and analytical expertise help equipment vendors to:
- Minimize network support costs, training requirements and NFF returns by ensuring that installation is done correctly and efficiently.
- Pass those cost reductions on to customers through simpler, more accurate installation and maintenance.
For more information about how you can engage with us to improve the installability of your telecom network, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Our Telecom Expertise
- VOIP UI Design Case Study
- OAM NMS UI Design Case Study
- Optical LH Product Design Case Study
- OAM Web Application Case Study
- User Interface Design for VOIP phone (Nimcat Networks)
- Customer Support Web Site
Selected Telecom Clients
- Alcatel
- iotum
- Nakina Systems
- Nimcat Networks
- Nortel Networks
- Spotwave Wireless
- Syndesis
- Tatara Systems
- Versatel Networks
- Validian