Telecommunications
Improving Usability of Telecom Networks and User Equipment
As infrastructure build-out slows, equipment vendors must differentiate
based on the reliability of their products. But, as much as 75% of
all network outages are due to human error caused by poor GUI
design, not to product deficiencies. Effective user interface design
of network hardware and network management software is therefore critical
to reducing network errors and total cost of ownership.
With extensive experience in our proven DAViD methodology as well as all aspects of voice, data and wireless networking, our usability experts work with network owners, operators and vendors to ensure that network assets and network management user interfaces facilitate accurate and efficient installation, configuration, maintenance and troubleshooting.
We have provided user experience and interface design, testing and research through human interaction engineering principles for:
- Operations, administration and management (OAM) software and hardware interfaces to reduce errors, oversights and underutilization.
- Telecom and multi-media call centers to improve response times and call processing efficiency.
- Prevention of human error when installing, configuring or upgrading voice and data networks.
- Improving the accuracy and efficiency of network equipment installation.
- Ensuring a seamless user transition to VoIP products and appliances.
Voice and data network owners and vendors benefit from our first-hand experience working in the field with operations personnel and our ability to balance their needs with business goals and technology parameters. We have helped these clients to:
- Reduce the total cost of network ownership through reduced human error, fewer network outages and more efficient operations processes.
- Better utilize network resources, assets and operations personnel.
- Improve customer satisfaction with network equipment and management interfaces.
For more information about how you can engage with us to improve your telecom products, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Our Telecom Expertise
- VOIP UI Design Case Study
- OAM NMS UI Design Case Study
- Optical LH Product Design Case Study
- OAM Web Application Case Study
- User Interface Design for VOIP phone (Nimcat Networks)
- Customer Support Web Site
Selected Telecom Clients
- Alcatel
- iotum
- Nakina Systems
- Nimcat Networks
- Nortel Networks
- Spotwave Wireless
- Syndesis
- Tatara Systems
- Versatel Networks
- Validian