Business Product Installation
Reducing human error and no-fault-found returns for business products
Improperly
installed business products result in no-fault-found (NFF) product
returns, retail distribution penalties, and can cause damage to business
systems. Yet, the majority of business users rarely read instructions
and they have little tolerance for products that are difficult to setup
or use.
Macadamian Usability has provided user interaction research, testing and design for business software products ranging from intranets to Internet gateways, document repositories such as MS SharePoint and business management systems. Our experience working directly with industrial designers, product managers and end users helps business product developers to:
- Identify the needs, expectations and contexts of use that business users have for particular products.
- Design intuitive products that require little to no training or explanation to install and use.
- Create a positive out-of-the-box, whole product experience.
- Incorporate successful design elements into the entire product portfolio, making a highly positive user interaction experience part of the brand identity.
- Prioritize design requirements and incorporate new elements of successful user interaction into the product development lifecycle.
Our user interaction research, testing and design expertise also help companies selling into business markets to:
- Increase revenues through product differentiation based on ease of setup and use.
- Minimize the cost of product support, instances of NFF returns and risk of liability through intuitive design.
- Minimize the risk of liability through reductions in user errors
- Shorten the installation time through streamlining and automating the installation and configuration process
For more information about how you can engage with us to improve market potential for your hardware or software business product, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Our Software Expertise
- Intranets
- Document management systems
- Inventory management systems
- Licensing and regulatory systems
- Software Development Kits (SDKs)
- Secure messaging systems
Selected Software Clients
- Analytical Graphics Inc.
- Cognos
- EMC / Documentum
- Fuel Industries
- Innovapost
- Innovatia
- Kinaxis
- Psion Teklogix
- SofTV.net
- Tomoye
- Versa Systems