Software
Increasing user adoption and ROI for software investments
Organizations
invest in software applications and systems to run their businesses, support
operations and comply with due process. Significant analysis and expense can
go into choosing the best system, but if users fail to adopt or successfully
use it, the application will fail. Enterprise software and systems must therefore
be successfully integrated into the organization and users' experience.
Having analyzed the unintended consequences of many enterprise application installations, Macadamian Usability's user interaction experts are adept at identifying and helping to resolve the barriers to the success of such projects. We have worked with organizations to:
- Bridge the gap between the business requirement for an application and the actual experience of trying to complete tasks using that application.
- Identify and address barriers to use of an application - including system and interface design, business processes, organizational policies and personnel considerations.
- Rescue failing enterprise application implementations, improving the return on investment and total cost of ownership of those investments.
Enterprises and enterprise system vendors also benefit from our experience working with business analysts, IT departments and end users, understanding the needs and challenges of each group. We are adept at translating these categories of need into concrete solutions, and we broaden the range of possibilities available to solve problems with the use of enterprise applications.
Our user requirements analysis, user interaction studies and user interaction design services help organizations to achieve:
- Increased return on investment (ROI) through improved employee productivity and satisfaction with applications.
- Reduced total cost of ownership (TCO) of enterprise systems by reducing support costs and human error associated with enterprise applications.
To increase the success of your enterprise application or to rescue a failing project, contact the user interaction experts at Macadamian Usability: design@macadamian.com or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Our Software Expertise
- Intranets
- Document management sytems
- Inventory management systems
- Licensing and regulatory systems
- Software Development Kits (SDKs)
- Secure messaging systems
Selected Software Clients
- Analytical Graphics Inc.
- Cognos
- EMC / Documentum
- Fuel Industries
- Innovapost
- Innovatia
- Kinaxis
- Psion Teklogix
- SofTV.net
- Tomoye
- Versa Systems