Public Sector Usability Experience
Building Trust with Citizens and All Stakeholders
Public sector organizations - including non-government organizations (NGO)
and policy makers at the municipal, regional, provincial and federal
levels - must manage a wide range of user experience concerns every
day. This includes striving to procure the most effective products for their
employees to ensuring that their web-based services meet the needs of all
citizens and levels of users.
Macadamian Usability has deep experience working with NGOs and all levels of government to analyze user needs and the effectiveness of web 2.0 sites, software and hardware products. Our user experience experts are adept at helping public sector agencies meet their commitments to a broad range of users. We have applied DAViD to the challenges of many public sector organizations in Canada and the United States to:
- Enhance public service websites with transactional capabilities such as online grant applications, web 2.0 innovations, web-based tax services, online public libraries and archives.
- Fulfill their commitment to education through the creation of learning objects and online lesson plans.
- Make large volumes of information effectively useful and accessible to the public online, including libraries, archives, museums, atlases, maps and more.
Public sector clients benefit from our direct experience analyzing the behaviours of various users, from the general public to experts. We translate that analysis into effective information architectures, user interface and web designs. In addition, we are skilled at working with multiple public sector organizations on collaborative projects.
For more information about how you can engage with us on your current or planned online government service, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 Toronto office or +1 (613) 820-2179 Ottawa office.
Public Sector Case Studies
Our Public Service Expertise
- Government of Canada Common Look-and-Feel guidelines GOL-CLF
- Web accessibility standards
- Sections 508 and 255 (Canada) accessibility requirements
- Public Opinion Research
- Focus Group Testing
- Web 2.0
Selected Public Sector Clients
- Ontario Government
- City of Ottawa
- Agriculture and Agri-Food Canada
- Canada Border Services Agency
- Canada Revenue Agency
- Correctional Services Canada
- Environment Canada
- Health Canada
- House of Commons
- Human Resources and Skills Development
- Foreign Affairs Canada
- Industry Canada
- Library and Archives Canada
- Library of Parliament
- Natural Resources Canada
- Statistics Canada