Usability of Banking and Financial Systems
Reducing Errors and Improving Customer Satisfaction
Financial
institutions such as banks look to internal financial systems and self-serve
banking tools to increase efficiencies and completion of complex transactions. This can be done through improved usability which reduces data entry errors. These products and services, though,
are effective only if they are can be used reliably and offer quick, intuitive
ways to complete tasks and provide timely feedback to users throughout the
process.
With multiple global finance and banking projects in our client portfolio, we understand what is required to ensure the success of these tools in the hands of users. From engineering the user interface and interaction model for a 700-screen underwriting application through to designing effective auditory, visual and tactile user interfaces for ATM machines and kiosks, our work is found in financial systems and banking products in use throughout North America and Europe.
To each finance industry project, we bring an understanding of the demands of financial data security and auditing. We focus on balancing business goals with user requirements while incorporating best practices into financial product and application design. Through our DAViD methodology, we help to
- Simplifiy the completion of complex financial tasks - such as the underwriting business cycle - by ensuing that user interfaces match the needs of the actual users.
- Modernize legacy financial systems with modern web-based and self-serve applications.
- Reduce data entry errors by identifying breakdowns in user interactions and tasks then addressing those breakdowns through user-centered design.
- Address the needs of a wide range of self-serve banking customers, including those with hearing, visual or mobility impairments.
For more information about how you can engage with us on your current or planned financial or self-serve banking product, please e-mail design@macadamian.com, or call us at +1 (416) 214-2854 (Toronto office) or +1 (613) 820-2179 (Ottawa office).
Our Financial Expertise
- Portals
- Enterprise Intranets
- MS SharePoint
- Performance Support Systems
- PeopleSoft GUI design
- SAP GUI design
- Oracle Financials GUI design
- Crystal Reports
- User Centered Design across legacy financial systems and CRM systems
- Protection, underwriting, online quoting, insurance and risk assessment web applications
- Usability Testing and Interaction design for ATMs, ABMs and kiosks
- ERP Systems GUI Design
Selected Financial Clients
- AIM Trimark
- Algorithmics
- CBSA
- Curomax
- Sunlife